We all know that repeat business is crucial. We want our customers to stay happy and keep doing business with us. And most customers know someone else who would benefit from what we offer. Do you have a system in place to handle NPS, testimonials, and referrals?
A. Customer Experience / (NPS) Net Promotor Score
- Automatically ask customers if they would recommend you to a colleague or friend
- Automatically check in quarterly
- Customers rate on a scale of 1-3 or 1-5.
- Automatically respond to customers based on the rating they give you
- Get notifications if a customer is unhappy
- Ask for customers’ top challenge or need
- Use feedback in future marketing activities
B. Referral and Testimonial Campaign
- Automatically ask happy customers for referrals
- Keep track of any referral fees you owe to people
- Automatically ask happy customers for testimonials and reviews
- Use feedback in future marketing activities
