Kokoro - Sales and Marketing Automation- Infusionsoft Certified Partner - Content Marketing for High Tech

New Marketing and Marketing Automation for Companies that Sell to Engineers and Technical People

Schedule a call with Cindy Zuelsdorf at Kokoro Marketing about marketing automation or Infusionsoft

Or text us now: +1 (530) 203 5703

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You are here: Home / Services / Customer Experience and Referral Follow-up

Customer Experience and Referral Follow-up

We all know that repeat business is crucial.  We want our customers to stay happy and keep doing business with us. And most customers know someone else who would benefit from what we offer. Do you have a system in place to handle NPS, testimonials, and referrals?

A. Customer Experience / (NPS) Net Promotor Score

  • Automatically ask customers if they would recommend you to a colleague or friend
  • Automatically check in quarterly
  • Customers rate on a scale of 1-3 or 1-5.
  • Automatically respond to customers based on the rating they give you
  • Get notifications if a customer is unhappy
  • Ask for customers’ top challenge or need
  • Use feedback in future marketing activities

B. Referral and Testimonial Campaign

  • Automatically ask happy customers for referrals
  • Keep track of any referral fees you owe to people
  • Automatically ask happy customers for testimonials and reviews
  • Use feedback in future marketing activities

 

By Cindy Zuelsdorf and Wes Schaeffer

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Call or text us at +1 (530) 203-5703
Kokoro Marketing
hello@kokoroinc.com
P.O. Box 207, Nevada City, CA 95959 USA

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