When you have a new customer, how do you welcome them to your family and make sure they have all the info they need? Do you have an onboarding process?
A. New Customer Welcome Campaign
- Send a series of emails and videos to welcome your new customer to the family.
- Help them to know, like, and trust you. Reduce buyers remorse.
- Include a short video about your company so they know what to expect.
- Provide all phone numbers, user group info, websites, trade show info, customer service details, social media links, etc, that they might need to have.
- Evergreen – use it year round. Add new customers to this campaign when they buy from you.